Australia-wide shipping
We deliver our freeze-dried range Australia-wide using Aramex and Australia Post.
Dispatch and delivery times
Orders are usually dispatched within 3–4 days after the order is placed. Dispatch times may vary during busy peak periods.
Delivery time is additional to dispatch time and varies depending on your location and the carrier used. Delivery estimates are a guide and may be affected by carrier delays. If you have a question about your delivery, please contact us.
Unsatisfactory, damaged or incorrect items
We want you to be happy with your My Berries order. If your items arrive in an unsatisfactory condition, we will arrange a refund. Please contact us with your order number and a description of the issue. Photos of the items and packaging, where possible, will help us understand what has happened.
If an item is missing or incorrect, please contact us so we can put it right. Please contact us before returning any food products so we can explain the next steps.
Your consumer rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Contact us
For help with shipping, an order or a refund, please use our contact page.